WEBSITE AND APP PRIVACY POLICY

Kytos BV is committed to protecting the privacy and security of the users of this website.

This Privacy Policy will tell you what information we collect, how it is used, what is the data retention and what your choices are. By using this Kytos website (www.kytos.be and sub-pages) and/or the KytoBox app, (box.kytos.be and sub-pages) you agree to acceptance of this Website and App Privacy Policy. Please read the following carefully before using the site/app.

Information Collection and Use

• IP Addresses- We collect and log the IP address of all visitors to www.kytos.be and box.kytos.be. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so that we can properly manage our system and gather information about how our site is being used. This includes the pages visitors are viewing. Your IP address may be associated with records containing personal information.
• Personal information- includes information that is unique to an individual, such as a name, address, job title, email address or telephone number that can be submitted through our contact form or service request form
• Specifically for the KytoBox app (box.kytos.be) the company and user information that was provided at onboarding (email address, preferred language, company name and user name) is used to provide a secure and personalized app experience.

If you submit to Kytos BV any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this privacy policy. By submitting personal information, you grant Kytos BV the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the website.

How We Use This Information

Kytos BV uses the information you provide to fulfill online requests, application logins and personalization settings and respond to customer service inquiries, or in other ways as required by law.

We may use your information:

• To help us improve the services we offer
• To personalize your experience and inform you about the treatments/services in which you have indicated an interest (legitimate interest)
• To improve our website offerings and send you information and updates
• To respond to your questions and requests and improve customer service
• To administer a promotion, survey or other site feature
• To communicate changes to our privacy policy or terms of use
• To make sure the appropriate data is shown to you (KytoBox app only)

Only those who need the information provided to perform a specific task have access to your information. These are authorized members of the Kytos BV workforce, who are required to attend training on privacy and confidentiality. In some cases, third parties contracted by Kytos BV may have access to your information to perform a specific task, for example, to send you a newsletter.

Data Security and Retention

Kytos BV makes every reasonable effort to ensure that your personal information remains as secure as possible. Accordingly, we prevent unauthorized access by a secure firewall and use of security technologies to protect the integrity and privacy of any personal information you provide.

As an additional security measure, your personal information is also encrypted during transmission by Secure Socket Layer 128-bit encryption software. (Encryption is a common method used to transmit sensitive data across the Internet. Encryption temporarily makes the text unreadable during the time it is being transmitted over the Internet.) This is an industry standard. Furthermore, your data at-rest is encrypted as well (AES-256).

Although we endeavor to protect your personal information, Kytos BV cannot warrant the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived.

The website (www.kytos.be) and associated forms do not retain any personal information. The KytoBox app (box.kytos.be/app) retains all the required user- and raw data throughout the duration of your Kytos service programme subscription and up to two months (60 days) after the end of the subscription. At all time the results data can be downloaded via the application. After the end of this period, the inactive user account is locked, but data is not removed, unless specifically requested via kytobox@kytos.be. User data can be removed upon request without account deletion, results data can be removed as well without account deletion. Should permanent account deletion be required, can this also be requested in the previously mentioned address.

Online Forms

Forms provided on Kytos BV’s website may include event registration, newsletter signups, or marketing data collection forms. The information required to complete the transaction is noted on each specific form. Although we provide robust security measures to protect the transmission of information, Kytos BV is not responsible if unauthorized parties gain access to the confidential information shared in the online forms.

Email Information

Occasionally, we will request personal information from you in order to deliver materials you have requested, respond to your questions or provide information. Kytos BV keeps personal information on file, but does not share, sell, license or transmit this information to third parties or external vendors unless required to do so by legal, judicial or governmental proceedings, or in order to provide the services requested. Please note that email is considered a nonencrypted (and therefore nonsecure) form of communication, and it can be accessed and viewed by others without your knowledge and permission. For that reason, to protect your privacy, please do not use email to communicate information that you consider confidential.

Cookies

The Kytos BV website uses limited “cookies” to determine whether or not a “bot” is filling out webforms on the website. Cookies are small computer files that a website can transfer to your computer. For users who have opted in to receive updates or other information from Kytos BV via email, these reports may contain personal information. The KytoBox app uses more extensive cookies for performance tracking. Cookie consent is requested where needed.

Most Internet browsers automatically accept cookies, but you can set your browser to refuse them or to alert you when they are being sent. You can access the information on the Kytos BV website without enabling cookies in your browser, but webform submission will not be possible.

Login/Passwords

Some sections of the Kytos BV website or the Kytos KytoBox web application may require login identifiers and/or passwords. You are responsible for taking reasonable steps to ensure that no unauthorized person has access to your password or account login information. It is your sole responsibility to control the use of login information and passwords, to authorize, monitor and control access to and use of your website account and password and to inform the website promptly of any need to deactivate a password.

Third-Party Vendors/Content Providers

Kytos BV never shares any personal information you provide when requesting information with third parties, except as required by law or in order to provide the services requested. Kytos BV occasionally will engage reputable third-party vendors to help us manage our website, provide content and information, and interact better with our patients and visitors.

Links to External Websites

This Website Privacy Policy applies only to the Kytos BV website and Kytobox web application. In order to provide website users with other helpful information, the Kytos BV website can contain links to other websites. However, Kytos BV provides no authority over external organizations’ websites and this policy does not apply to external sites that are provided as links. We encourage you to read the Privacy Policies on any external websites before providing them with personal information.

Changes to This Policy

Kytos BV has the right to change or update this Website Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this privacy policy or concerns about how we collect, use or protect your personal information, please contact us at info@kytos.be